This page (together with any documents referred to) explain the terms and conditions on which we supply products (Products) listed on weddingalbums.oneorange.design (our site) to you. Please read these terms and conditions carefully before ordering any products from our web site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
How the Contract is formed between us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been despatched (the “Despatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Despatch Confirmation.
The Contract will relate only to those products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the despatch of such products has been confirmed in a separate Despatch Confirmation.
Availability and Delivery
Your order will be delivered as quickly as possible. Please see our delivery & returns page for more detailed information.
Risk and Title
The products will be at your risk from the time of delivery. This means that once we have received payment, shipped the parcel and have a valid certificate of postage, the contract is complete and the items are your ownership and you bear any risk in not receiving the order.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
Price and Payment
The price of any products will be as quoted on our site, except in cases of obvious error.
Prices are liable to change at any time, but changes will not affect orders for which we have already sent you a Despatch Confirmation email.
It is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so, where a product’s correct price is less than our stated price, we will charge the lower amount when despatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatching the product, or reject your order and notify you.
Our refunds policy
Please see our delivery & returns page for more detailed information refunds.
Our Liability
We warrant to you that any product purchased from us through our site is of satisfactory quality.
Our liability in connection with any product purchased through our site is strictly limited to the purchase price of that product
Import Duty and VAT
If you order products from our site for delivery inside the EU, we are obliged to include taxes at the prevailing rate.
If you order products from our site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches its specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. One Orange Dot Design is not liable for any breach by you of any such laws.
Notices
All notices given by you to us must be given to One Orange Dot Design by ‘Contact Us’ form.
We may give notice to you at either the e-mail or postal address you provide to us when placing an order.
Transfer of Rights and Obligations
The contract between us is binding on you and on us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs, or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations, or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Waiver
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Severability
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Entire Agreement
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Law and Jurisdiction
Contracts for the purchase of Products through our site will be governed by Irish law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of the Republic of Ireland.
DELIVERY & RETURNS
SHIPPING COSTS
In most cases, the standard delivery charge shown at checkout will be sufficient. However, we do reserve the right to revise the postage cost on unusually bulky or heavy orders. In these rare cases we will contact you and advise you of any extra postage costs. You will then have the option to: i) email us declining payment of the shipping cost and receive a full refund on your goods; or ii) accept and pay the additional shipping cost. Once we receive payment of the shipping cost invoice, your order will be shipped. Please be aware that we subsidise the delivery charges on the value of your order to make it more affordable.
DELIVERY METHOD OPTIONS
All Orders are shipped from the Republic of Ireland via An Post. Smaller items are sent by standard delivery without tracking, larger orders and bulky items are shipped via Priority Parcel Post and these deliveries are tracked and you will be sent the tracking number. One Orange Dot Design reserves the right to choose alternative shipping methods including postage stamps for smaller items.
DELIVERY TIMES
We aim to despatch your order the same business day (Monday to Friday) where orders are received prior to 10:00 (GMT). This service is subject to order volume, product availability, and weight and/or size restrictions on some products.
We do not process orders on Saturday, Sunday, or Rep. of Ireland Public Holidays.
It is important that you provide an email address AND telephone number so that we can contact you when necessary to discuss delivery of your order.
Your Telephone Number may be displayed on Delivery Note
It is standard practice to include your telephone number on the parcel so that the delivery person can contact you if necessary to ensure every opportunity is made to make the delivery.
INACCURATE OR INCOMPLETE ADDRESS
It is very important you enter your full address correctly at the time of ordering. This is the responsibility of the customer. Please review your address upon opening a store account or ordering. Should you notice on your receipt that you have mis-spelled or included incorrect details, please contact us immediately as once goods are despatched, we cannot be responsible for errors made on your address.
Our address labelling is automated and cannot pick up on errors or omissions.
Orders shall not be resent /refunded/cancelled should an address error be made.
We will not be responsible for missing items should you give postal instruction other than your own address such as “if not in, leave in porch” or “leave with neighbour” or instructions of a similar nature.
DELAYED OR LOST PARCELS
Under EU Law, we have up to 30 days from purchase date to deliver your order to an EU address, unless a shorter delivery time has been agreed by both parties.
Delayed Packages could be due to a slow transit country or when there is unusually high demand on the postal service. This can vary according to customs and post office policies in each country. We always get a certificate of posting when shipping your order.
Over 99% of our parcels reach their destination, even when they are delayed by events outside our control (e.g. see Force Majeure delays in Terms and Conditions). In the unfortunate event that a parcel does not arrive by its expected delivery time and you believe the parcel is missing, please contact us and we’ll do everything we can to resolve the issue.
For Standard Post deliveries, we do not have the option to track the delayed or missing package.
Please note: we cannot send out a repeat order/refund until we retrieve the missing item.
Packages which are genuinely lost in transit are outside our control once we have a valid certificate of posting.
RETURNS & CANCELLATION POLICY
Returns and Cancellation Policy on Purchases
Albums are made to order and are deemed to be ‘Made to order’ or
‘Customised’ products under EU law – they cannot be returned.
Damaged, defective or incorrect items
Please email us if you have a problem with an item that is damaged or defective, and we will discuss arrangements for rectifying the problem.
